Welcome

Hi there,

It's an absolute delight to have you considering us as your partner in growth and success. At Jennifer Strum OBM, we're passionate about transforming visionaries like you into industry leaders. We believe in making every step of your business journey not just fruitful, but also enjoyable and stress-free. That's why we've designed this Welcome Kit – your first step towards unlocking a world of possibilities.

In this Welcome Kit, you'll discover:

Our Unique Approach: Learn how we tailor our strategies to fit your distinct business needs and goals.
Perks of Partnering with Us: Explore the benefits and added value we bring to your business.
Getting Started: Easy steps to initiate our exciting collaboration.

Our commitment is not just to meet your expectations but to exceed them, ensuring every facet of your business reflects the excellence you stand for. We're thrilled to embark on this journey with you and can't wait to see where it takes us.

If any questions pop up, feel free to reach out at info@jenniferstrum.com. Here's to a collaboration filled with growth, innovation, and numerous successes!

Cheers to our SUCCESS,

Jennifer

How We Work

Your hours are your time. We work as a hyper-focused team to ensure that your goals are met in the time allotted.
You’ll feel the difference when our agency has got your back.

Hours of Operation

We understand the beauty of working remotely, but we’re not naive to its very specific challenges. To ensure our team is always responsive to your needs, our hours of operation allow seamless collaboration with Eastern Standard Time, Central Standard Time, Mountain Standard Time, Pacific Standard Time, European time zones, and Australian time zones.

Payment & Invoicing
All payments on service hours are paid upfront using Honeybook as my payment processor.

Invoices are sent electronically on the 1st of the month. All services are prepaid and work will commence once payment is received.

Refunds

When you buy a package of time with us, we commit to having enough time available to serve you. Our commitment to you affects how we work with our other clients. For that reason, we don’t offer refunds on unused hours or allow unused hours to roll over.

Confidentiality

We adhere to a strict confidentiality code and no information will be divulged to a third party. All documentation sent to us will be returned upon completion + payment. We take your confidentiality very seriously.

Time Tracking

All time spent on your projects is tracked to the minute. We will send you weekly progress reports to keep you updated on how our team is utilizing your hours.

Sharing Passwords

To safely exchange passwords, we use LastPass. We ask that our clients set up an account so that they can securely share their passwords with us. Please share passwords with:
info@jenniferstrum.com.

Meetings

Your time is valuable, and so is ours. In the event that you need to change or cancel a scheduled meeting, we require 24-hour notice. In turn, we promise to honor our appointments and be on time as well.

The Perks

Here at Jennifer Strum OBM, collaboration is as beloved as coffee. We want to hear from our clients and keep fresh ideas rolling.

All calls and emails will be returned within 48 hours during business days (Tuesday to Friday).

That means we will:

Respond to e-mail and phone messages promptly
Follow-up with clients to ask for feedback
Make recommendations and offer solutions
Go the extra mile to make our clients happy

Access to a dedicated Online Business Manager, our support team, and services

When you delegate to us, you delegate to our crew of capable, proactive Certified Online Business Managers who support your needs on a daily basis. To keep it easy, you will be paired with a dedicated Certified Online Business Manager focused on your growth and success.

Turn Around Times
Project and task turnarounds vary depending on the specific requirements. We make an effort to handle all new projects and tasks within 48 hours of receiving the required information. We always inform you of when you can expect projects and tasks to be completed. If you make changes to the original task or project, the amount of time required to complete the project is subject to change.

Project Management Tools
We are happy to work with your PM tool if you’ve already established a routine (i.e. ClickUp, Trello, Asana,etc.). We will manage your project on our side with ClickUp. If you do not have a project management tool, we will loop you into our ClickUp.

Ongoing

Time to get moving! We want to set up action items and start making things happen. You’ll start seeing your company’s direction and start feeling the stress melt away. Who needs a spa day?

Our project and retainer packages are based on a combination of Online Business Management and Implementation, which can include the following:

Project & Team Management
Systems Building & Standard Operations Procedures
Monitoring Metrics & Analysis
Recruiting & Vetting Employees/Contractors
Revenue Generating Activities: Strategizing & Monitoring
Industry and Market Research
Strategy sessions and ongoing meetings (we recommend at least one monthly call)
Email Marketing Setup
Membership Area Setup
Facebook Ads Setup
Autoresponders, Sales Funnels & Marketing Campaigns
Website Design, Development & Maintenance
Sales Pages and Landing Pages
Graphic Design
Website Maintenance
Creating & Managing Affiliate Areas & Sales
Social Media

About Jennifer Strum OBM

We are a team of proactive, energetic Online Business Managers who jump into online businesses to get things done. We help businesses stay on track by managing projects and systems, allowing them to reach their full business potential. Our clients describe us as ‘powerful’, ‘life-changing’, and our favorite, ‘kick-ass’.

Founded by Jennifer Strum in 2022 our team is powered by our OBMs, each with their own specialties. Our support staff includes web designers, graphic designers, social media managers, Facebook advertising consultants, and virtual assistants.

Equipped with laptops and know-how, we thrive on launching solopreneurs into leaders of growing companies.