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Jennifer created SOPs for me and did an AMAZING job! She created highly detailed SOPs from voice notes and videos. She quickly understood what needed to be done and how to create a step by step process that is easy to understand. She was very easy to work with, communicative, and very timely in her deliverables. Thank you so much for taking over this project for me!
Ashley Dreager,
Ashley Dreager Marketing
Before teaming up with Jennifer, The Heart Agency was experiencing rapid growth, making it challenging to meet the increasing demands of customer service. I wasn't just looking for improvement; I needed a complete revolution in my approach, especially given the delicate nature of what The Heart Agency does. Jennifer understood this perfectly.
She delved deep into the heart of my business, grasping my values, my clientele, and the type of connections I aimed to foster. Jennifer didn't offer a one-size-fits-all solution; instead, she crafted a strategy that felt tailor-made for me.
My clients now receive more than just answers to their inquiries; they encounter a compassionate, interactive experience that has significantly boosted their satisfaction. I've seen a notable increase in positive customer feedback. Jennifer's warmth and expertise make her an invaluable asset to the agency, and my clients genuinely enjoy working with her. I'm profoundly grateful for the remarkable impact she has made on my business and my clientele.
Cat Cantrill,
The Heart Agency
I highly recommend Jennifer! I was having issues building my WordPress website and she not only finished it but it looks amazing. She was able to add all my social media and help get my contact form operational. She made the process very smooth, let me know when she was going to be working on my website, and finished in a timely manner. She even instructed me in setting up a password manager so all of my information was safe. I will absolutely be using her services again in the future.